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Terms of Service

Effective date: 2026-06-17 · Last updated: 2026-06-17

These Terms of Service ("Terms") form a binding agreement between you ("you", "your") and GTM Guy, a sole proprietorship operated by Kaavian Sivam, with office at 105, Sreenivasam Apartments, Hosur, Tamil Nadu — 635109, India ("Retrievr", "we", "our", "us"), governing your access to and use of the Retrievr invoicing service, including the website at https://retrievr.xyz and any related applications, APIs, and features (collectively, the "Service").

By creating an account or using the Service, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. The Service

Retrievr is a web-based invoicing tool that helps freelancers and small businesses create GST-compliant, multi-currency invoices, track payment status, generate recurring invoices, export PDFs, and (optionally) send invoices and reminders by email from a Gmail account you connect. Specific features may be added, changed, or removed over time.

2. Eligibility and your account

  • You must be at least 18 years old and able to enter into a binding contract under applicable law.
  • You may use the Service for legitimate business purposes only.
  • You agree to provide accurate, current information when you sign up and to keep it up to date.
  • You are responsible for safeguarding your login credentials and for all activity on your account. Notify us at support@retrievr.xyz of any unauthorized use.
  • We may sign you in with Google Sign-in (or other supported identity providers). Your use of those sign-in methods is also subject to the relevant provider's terms.

3. Subscriptions, fees, taxes, and refunds

  • Plans and pricing. The Service is offered under the subscription plan(s) and prices listed on https://retrievr.xyz at the time of purchase. Plans may include a free tier, free trial, or paid tier; details and limits are described on the website.
  • Billing through Polar. Subscription payments are processed by Polar (Polar Software, Inc.) acting as merchant of record. Your purchase is also subject to Polar's own terms and privacy policy.
  • Taxes. Prices may be exclusive of applicable taxes (including GST and any other indirect taxes), which will be added at checkout where required by law.
  • Automatic renewal. Paid subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
  • Cancellation. You can cancel a paid subscription at any time from your account settings or by emailing support@retrievr.xyz. After cancellation, your subscription remains active until the end of the current paid period; we do not provide pro-rata refunds for unused time.
  • Refunds. Except where required by law or expressly stated on our website, fees are non-refundable. Refund requests made under Polar's policy will be evaluated in accordance with Polar's terms.
  • Failed payments. If a payment fails, we may suspend access to paid features until payment is received.
  • Price changes. We may change subscription prices for future billing periods. We will give reasonable advance notice (at least 30 days) before any price change takes effect for you.

4. Acceptable use

You agree not to use the Service to:

  1. Violate any law, regulation, or third-party right (including intellectual-property, privacy, anti-spam, consumer-protection, or tax laws).
  2. Send unsolicited bulk email, spam, phishing, scam, or fraudulent messages, or misrepresent the sender or origin of any communication.
  3. Issue false, misleading, or fraudulent invoices, or use the Service to evade taxes or perpetrate money-laundering.
  4. Upload, send, or store content that is unlawful, defamatory, obscene, infringing, harmful, or that contains malware.
  5. Probe, scan, reverse-engineer, decompile, or otherwise attempt to discover the source code or underlying architecture of the Service, except to the extent applicable law expressly permits this despite this limitation.
  6. Use the Service to build, train, or improve a competing product, or to extract substantial portions of the Service's content systematically.
  7. Bypass, disable, or interfere with security features, rate limits, or other technical restrictions.
  8. Resell, sublicense, or share access to your account with people outside your organization without our prior written consent.
  9. Use automation (bots, scrapers) against the Service except via interfaces we officially provide for that purpose.
  10. Send or schedule emails through the Gmail integration that violate Google's Acceptable Use Policy or applicable anti-spam laws (see Section 5).

We may investigate suspected violations and, in our reasonable discretion, suspend or terminate accounts that violate these Terms, with or without notice.

5. Gmail integration

If you choose to connect a Google account, additional terms apply:

  1. You authorize Retrievr to obtain and use limited, send-only access to your Gmail mailbox for the sole purpose of sending invoice and reminder emails that you compose or schedule inside the Service. The data we access and how we protect it is described in our Privacy Policy.
  2. You are responsible for the content of every email sent through Retrievr from your connected Gmail account, including its accuracy, legality, and the recipients' consent to receive it.
  3. You agree to comply with all applicable laws regarding electronic communications, including (as applicable) the Information Technology Act, 2000 (India), the DPDP Act, 2023 (India), the CAN-SPAM Act (United States), CASL (Canada), the GDPR and the PECR / ePrivacy Directive (EU/UK), and equivalent laws in recipients' jurisdictions.
  4. You agree not to use the Gmail integration to send spam, deceptive, harassing, illegal, or fraudulent messages, or to impersonate any person or organization.
  5. You may disconnect the Gmail integration at any time from the Service's settings. We may also disconnect or suspend the integration without notice if (a) Google revokes our access, (b) we receive a complaint or notice of abuse, or (c) we reasonably believe continued use would violate these Terms, Google's policies, or applicable law.
  6. Compliance with Google's policies. Your use of the Gmail integration is also subject to Google's Terms of Service and to the Google API Services User Data Policy (including its Limited Use requirements).

6. Your content and data

  • "Your Content" means the business information, client records, invoices, files, email content, and other data you upload to or generate through the Service.
  • You own Your Content. As between you and us, you retain all rights, title, and interest in Your Content.
  • License to operate the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, render, and display Your Content solely to provide, secure, and improve the Service for you and as described in our Privacy Policy.
  • Backups. We take reasonable measures to back up data, but you are responsible for keeping your own records (for example, downloading PDF copies of invoices) and cannot rely on us as your sole record-keeping system.
  • Export and deletion. You may export invoices as PDFs at any time and may request deletion of your account at support@retrievr.xyz. Retention is governed by our Privacy Policy (notably, statutory record-keeping requirements such as India's GST law may require us to retain transactional records for up to 8 years).

7. Our intellectual property

The Service — including its software, design, logos, brand (including the name "Retrievr"), templates, and documentation — is owned by GTM Guy or its licensors and is protected by intellectual-property laws. Except for the limited right to use the Service as described in these Terms, no license or rights are granted to you. You agree not to remove or alter any copyright, trademark, or other proprietary notice in the Service.

You may not use the "Retrievr" name or logo without our prior written consent, except to fairly identify the Service in connection with your authorized use.

8. Third-party services

The Service relies on third-party providers (for example, Supabase, Vercel, Lovable Cloud, Google, Polar). Your use of features that depend on these providers is also subject to those providers' terms and policies. We are not responsible for third-party services. If a third-party provider suspends or changes its service in a way that affects the Service, we will use reasonable efforts to maintain functionality but cannot guarantee continued availability of any specific feature.

9. Confidentiality of business information

Where you share confidential business information with us in the course of using the Service (for example, in a support request), we will treat it confidentially and use it only to provide the Service and respond to your request. Aggregated, de-identified information that does not identify you or your customers may be used to improve and operate the Service.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF DATA.

Without limiting the foregoing:

  • We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
  • We do not provide tax, legal, or accounting advice. Output from the Service (including invoice contents, GST calculations, and FX conversions) is provided for your convenience only. You are responsible for verifying its accuracy and for the legal and tax compliance of every invoice you issue.
  • Foreign-exchange information is sourced from third parties on a best-effort basis and is indicative only.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  1. NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  2. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ₹2,000.
  3. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY APPLICABLE LAW (FOR EXAMPLE, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FRAUD).

12. Indemnity

You will defend, indemnify, and hold harmless Retrievr and its proprietor, employees, agents, and contractors from any claim, demand, loss, damage, cost, or expense (including reasonable legal fees) arising out of or related to:

(a) Your Content or your use of the Service;
(b) your violation of these Terms or any applicable law; or
(c) any email sent through the Gmail integration from your account.

13. Suspension and termination

  • By you. You may stop using the Service and close your account at any time from account settings or by emailing support@retrievr.xyz.
  • By us. We may suspend or terminate your access immediately if (a) you materially breach these Terms, (b) we are required to do so by law or by a third-party provider, (c) we reasonably believe your use poses a security or legal risk to us, the Service, or others, or (d) you fail to pay fees when due. Where reasonable, we will give you notice and an opportunity to cure.
  • Effect of termination. On termination, your right to use the Service ends. We may delete your account and Your Content after a reasonable period, subject to retention obligations described in our Privacy Policy. Sections that by their nature should survive termination (e.g. fees owed, content licenses for backups, disclaimers, limitation of liability, indemnity, governing law) will survive.

14. Changes to the Service and to these Terms

  • Service changes. We may add, change, or remove features at any time. We will give reasonable advance notice of significant adverse changes to paid features.
  • Terms changes. We may update these Terms. If a change is material, we will give you reasonable advance notice by email or in the Service. Your continued use after the effective date of the updated Terms constitutes acceptance of the changes. If you do not accept the changes, you must stop using the Service before they take effect.

15. Governing law and jurisdiction

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of India, without regard to conflict-of-laws principles. Subject to Section 16, the courts at Hosur, Tamil Nadu, India have exclusive jurisdiction to hear any disputes, and the parties consent to that jurisdiction.

16. Dispute resolution

  1. Informal resolution first. Before starting a formal proceeding, the parties will try in good faith to resolve any dispute by writing to the other party at the address or email below and discussing the issue for at least 30 days.
  2. Arbitration (optional). If a dispute is not resolved within that period, either party may refer the dispute to arbitration by a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration will be Hosur, Tamil Nadu, and the language will be English. The arbitrator's award is final and binding.
  3. Nothing in this section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction to protect its rights.

17. Notices

  • We may send notices to you by email to the address associated with your account, or by posting them in the Service.
  • You may send notices to us by email to support@retrievr.xyz with a copy by post to the address at the top of these Terms.

18. General

  • Entire agreement. These Terms (together with the Privacy Policy and any plan details posted on our website) are the entire agreement between you and us about the Service and supersede any prior agreements on the same subject.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, on reasonable notice to you.
  • Severability. If any provision is held unenforceable, the remainder of these Terms will remain in effect, and the unenforceable provision will be modified to the minimum extent needed to make it enforceable while reflecting the original intent.
  • No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
  • Independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g. natural disasters, internet outages, government action, third-party-provider failures).

19. Contact

Retrievr (operated by GTM Guy)
105, Sreenivasam Apartments, Hosur, Tamil Nadu — 635109, India
Email: support@retrievr.xyz
Website: https://retrievr.xyz